First Page
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Global Handling Framework English321.02 KB 321.02 KB
GHF Arabic560.74 KB 560.74 KB
GHF French432.79 KB 432.79 KB
GHF Amharic1.04 MB 1.04 MB
GHF Bengali883.39 KB 883.39 KB
GHF Burmese713.74 KB 713.74 KB
GHF Spanish463.6 KB 463.6 KB
GHF Malay460.54 KB 460.54 KB
GHF Somali486.72 KB 486.72 KB
GHF Swahili472.07 KB 472.07 KB
GHF Thai684.06 KB 684.06 KB

This document sets out IRC's global framework for handling safeguarding violations experienced by clients. It covers areas including how to set up reporting mechanisms, how to be prepared for cases of SEAH being reported, responding to concerns reported by children, women and men, and training and skills needed by staff involved in reporting and response. It also sets out a learning and reflection process following closure of cases. The document also includes some practical tools like checklists, example TORs and guidance on minimum care and service response. 

A template to develop localised and contextualised Standard Operating Procedure (SOP) has also been developed. 

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Countries this relates to
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Programme/thematic areas