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This guidance note on Connectivity for Refugees is intended as a quick reference tool to support colleagues working directly with populations of concern in response to COVID-19. It complements the Risk Communication and Community Engagement (RCCE) guidance and highlights issues related to connected communication channels, internet access and modalities for delivery. It describes the importance of utilising different communication channels available to effectively communicate with Persons of Concern (PoCs) on the evolving situation and ensuring that people without access to digital channels are not left behind. It describes measures to be taken to minimise the number of individuals with no or limited access directly, pivot existing activities to adapt to social distancing requirements, and support public health goals by encouraging refugee inclusion in national telecommunications frameworks and as a focus population segment for public health campaigns undertaken over digital channels. The guidance includes key considerations, additional resources, useful contacts and further support.

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Safeguarding Essentials