This guidance note provides comprehensive information on how organisations can set up an Inter-Agency Community-Based Complaint Mechanisms (CBCM) to enable reports of sexual exploitation and abuse (SEA). The guide sets out how to work with communities, Governments and other NGOs to ensure that those most likely to be affected by SEA are able to report concerns. The document helps answer questions such as what human and financial resources are required for a CBCM, should a CBCM be SEA specific or not, what are the best channels for reporting SEA at the community level, how should an organisation best raise awareness of a CBCM, and how can CBCM be made sustainable. The guide also provides good practice on how organisations should look at responding to complaints that are raised including on both support to the survivor and what needs to happen if the complaint needs to be referred to investigations.
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