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This RSH Case handling training package provides a step-by-step process to support a facilitator to deliver training on case handling. The training is suitable for up to 20 learners who are working in CSO programme teams and/or working as safeguarding leads in CSOs. The training aims to:

  • Describe how to take a survivor-centred approach to handling a safeguarding concern or complaint.
  • Demonstrate the importance of consent and confidentiality.
  • Use the case handling process to respond to a safeguarding concern or complaint.

The training package includes a facilitator schedule, participant handout and training slides. If you use the training package and want to ask questions or share any feedback please contact us at: [email protected]

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