Date and time
23 Nov 2021 | (UK time) 10:00 - 11:00am

Humanitarian organisations continue to fail protecting the most vulnerable communities. The recent report of sexual abuse by humanitarian organisations during the Ebola response in Eastern DRC is another call to enhance protection practices for girls and women in humanitarian response. We also recognise that while such incidents happen, there are many national and international organisations that have strong mechanisms in place. Protection of vulnerable communities will only succeed if the later have confidential and trusted reporting mechanisms of such incidents wherever and whenever they happen.

This webinar is organized by the Safeguarding Resources Support Hub and funded by the FCDO in the UK. It allows participants to:

  • share experiences from local and international organisations that have succeeded to implement good complaints mechanisms for communities in French speaking countries.
  • explore critical areas to pay attention to when setting up complaints mechanisms (what it takes to set up successful complaints mechanisms)
  • discuss how to overcome challenges (including financial challenges) that you may face during this process
  • discuss follow up actions when serious complaints are received.


  • Elisabeth Tessougue, safeguarding advisor for World Vision in Mali
  • Remy Kasiki, project manager for Mavuno, a Congolese NGO working in Eastern DRC 


  • Elie Gasagara, specialist in children and adults safeguarding.

This webinar takes place in French. You can subscribe at this link.

Please also be advised that this webinar contains content on safeguarding, that some may find distressing.

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